FAQ

Welcome to THE MIX! Our sessions are accessible for all fitness and experience levels. We offer special offers, community events and workshops throughout the year, so make sure to keep an eye on our Newsletters. Consistency is the key, and whatever combination of THE MIX of practices you choose, we encourage you to come at least 3 times per week to get the mix of movement your body needs.

To book a session, create an account and purchase from the 'BUY’ page. 
There are 2 ways to purchase sessions: choose between packs or memberships.
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Packs:
‍The packs have an expiration period based on number of sessions bought.
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Memberships: 
‍If you are ready to make a bigger commitment then our memberships are for you. 

To book a live streamed session from home, create an account and purchase from the ‘TV’ page.
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To buy 24/7 videos, create an account and purchase from the ‘TV’ page.
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Packs:
‍The packs have an expiration period based on number of sessions bought.You can use your pack for Live streamed sessions and 24/7 videos.
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How does a live streamed session works:
‍1/ log in with your computer for a high quality video experience
2/ get your wireless headphones
3/ turn your camera on

1. What is the minimum length of a membership? 
The minimum length of all memberships is three months.
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 2. How am I billed? 
Payment is taken monthly at the beginning of the month and billed to the credit we have on file.  You must have a credit card saved to your account to enable payment so, please make sure this is up to date.
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 3. What is the membership cancellation policy? 
By purchasing a membership you will be committed to a three month minimum term.  After your third payment, you can cancel your membership at any time by signing into your account and cancelling from your LOGIN > ACCOUNT page. The cancellation will take effect from the next billing date. Please be aware that once the payment has been made we cannot issue a refund.
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  4. How long are my membership sessions valid? 
All membership sessions are valid for the monthly billing period and cannot be rolled over to future billing periods. Additionally, no membership sessions can be transferred between client accounts.
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  5. Can I freeze my membership? 
You are able to freeze your membership for up to four weeks once per rolling 12 months period. In order to freeze your membership, you must contact the studio at least one week before your next billing date.

Our booking window opens every Sunday at 10am for two weeks until the following Monday. You can book your sessions up to 5 minutes before the session starts.

If your session is fully booked, you can add yourself to waitlist to try your luck at grabbing a last-minute spot.

You can book yourself and up to 3 friends into a session. If you want to book more people than this, please contact the studio and enquire about booking a private session.

Our booking window opens every Sunday at 10am for two weeks until the following Monday. You can book your session up to 60 min before the session starts.
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If your session is fully booked, you can add yourself to the waitlist to try your luck at grabbing a last-minute spot.

You can book yourself and up to 3 friends into a session. If you want to book more people than this, please contact the studio and enquire about booking a private session.

You can join the waitlist for any fully booked session. We'll allocate spaces on a first come, first served basis. You’ll need a credit in your account to secure your spot.

If you’re on the waitlist and a spot becomes available within 3 hrs of session starting (up to 30 mins prior) or after 9:30pm-7am for an early session (8AM-9AM), you'll be sent an email to ask if you want to accept the spot. First come, first serve.

If you can't make it to your session, please cancel your spot at least 8 hrs in advance. Any reservations cancelled before the cancellation window will be refunded to your account.
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If you cancel within 8h of your session, you will loose your credit.

If you can't make it to your session, please cancel your spot at least 1 hr in advance. Any reservations cancelled before the cancellation window will be refunded to your account.
If you cancel within 1h of your session, you will loose your credit.

We have many women who participate in class right up to their due date. If you are already taking class at THE MIX. Make sure that you let our team know when you check so that we can let your instructor know to make any necessary modifications for you.