FAQ
MEMBERSHIPS – Need to Know
1. What is the minimum length of a membership?
The minimum length of all memberships is three months.
2. How am I billed?
Payment is taken monthly at the beginning of the month and billed to the credit we have on file. You must have a credit card saved to your account to enable payment so, please make sure this is up to date.
3. What is the membership cancellation policy?
By purchasing a membership you will be committed to a three month minimum term. After your third payment, you can cancel your membership at any time by signing into your account and cancelling from your LOGIN > ACCOUNT page. The cancellation will take effect from the next billing date. Please be aware that once the payment has been made we cannot issue a refund.
4. How long are my membership sessions valid?
All membership sessions are valid for the monthly billing period and cannot be rolled over to future billing periods. Additionally, no membership sessions can be transferred between client accounts.
5. Can I freeze my membership?
You are able to freeze your membership for up to four weeks once per rolling 12 months period. In order to freeze your membership, you must contact the studio at least one week before your next billing date.
The minimum length of all memberships is three months.
2. How am I billed?
Payment is taken monthly at the beginning of the month and billed to the credit we have on file. You must have a credit card saved to your account to enable payment so, please make sure this is up to date.
3. What is the membership cancellation policy?
By purchasing a membership you will be committed to a three month minimum term. After your third payment, you can cancel your membership at any time by signing into your account and cancelling from your LOGIN > ACCOUNT page. The cancellation will take effect from the next billing date. Please be aware that once the payment has been made we cannot issue a refund.
4. How long are my membership sessions valid?
All membership sessions are valid for the monthly billing period and cannot be rolled over to future billing periods. Additionally, no membership sessions can be transferred between client accounts.
5. Can I freeze my membership?
You are able to freeze your membership for up to four weeks once per rolling 12 months period. In order to freeze your membership, you must contact the studio at least one week before your next billing date.